Miso Kim Biography

Miso Kim - Northeastern University

Miso Kim

Assistant Professor of Experience Design
College of Arts, Media and Design

[email protected] 

Areas of Expertise

Design, interaction design, information design, communication planning, technological literacy


Dr. Miso Kim, is an assistant professor of Experience Design in the Department of Arts + Design at Northeastern University. She holds a PhD in Design, an MDes in Interaction Design, and an MDes in Communication Planning and Information Design from the School of Design at Carnegie Mellon University. She also holds a BS in Architecture from Sungkyunkwan University in Korea. Prior to joining Northeastern, Miso worked as a Senior User Experience Designer in the Cloud Collaboration Technology Group at Cisco Systems in Silicon Valley, leading efforts to redesign WebEx’s virtual meeting experience. She studies service design through humanist frameworks such as arts, humanities, and philosophy. Specifically, she is interested in enhancing dignity, autonomy, and participation in service.

Project Description

The Institute of Aging predicts that adults aged 65 and over will comprise 20% of the United States population by 2030. Furthermore, approximately 12.7 million adults aged 65 and older live alone, including 40% who are aged 85 and older. As this population grows older, dependency on services increases as control over physical abilities decreases. As services are increasingly mediated by digital technology, technological illiteracy is becoming a social problem that is leading to health inequity and a decreased sense of health autonomy. However, little is known about this group’s needs for technology literacy, even though technology is an important factor for autonomy and social well-being. Our society lacks systems that can educate older adults, support their adoption of rapidly changing technologies, and assist them with the maintenance of digital devices.

In this pilot study, we will design a service to support older adults when learning how to use digital technology so they can have sustainable access to healthcare information and services. In doing so, we intend to improve the elderly population’s sense of health autonomy. We will adopt a human-centered design process to develop the human and technological aspects of this service system and to better understand the perspectives of older adults. The team will perform an ethnographic study of adults aged 65 and older to identify their needs in relation to technology literacy and health autonomy. Based on our research findings, we will design a service system that connects older adults, student volunteers, local libraries, and community centers with digital assets, such as online meetings and apps, as well as a participatory component, such as a workshop that uses a set of cards and games to enhance the technological literacy of older adults and improve their health autonomy.

Publications – Past Five Years

Hagan, M., & Kim, M. (2017). “Design for dignity and procedural justice”. In Proceedings of the 8th AHFE (Springer). Los Angeles, LA. 

Kim, M. (2018). An inquiry into the nature of service: A historical overview. Design Issues, 34(2), 31-47. https://doi.org/10.1162/DESI_a_00484 

Kim, M. (2018). Service as a system of participation: A case study of a participatory economy service. In Proceedings of ServDes2018: Service Design Proof of Concept. Milan, Italy. 

Kim, M., & Lee, Y. (2017). “The pain and pleasure of autonomy: The role of negative emotion in serviced reality storytelling”. In Proceedings of the 8th AHFE: Affective and Pleasurable Design (Springer). Los Angeles, LA. 

Kim, M., & Lee, Y. (2018). “Service storytelling: Applying storytelling models to shape service experience”. In Proceedings of the 9th International Conference on Applied Human Factors and Ergonomics (AHFE): Interdisciplinary Practice in Industrial Design (Springer). Orlando, FL. 

Lee, Y., Kim, M. (2017). “A study of storytelling model for serviced reality on AR and VR”. Short paper, presented at the 22nd Busan International Film Festival VR International Forum VR Cinema and Storytelling. Busan, South Korea. 

Pozzar, R., Kim, M.Ramdin, V., Zhou, X., Zhang, Y., & Fumble, P. (2018). Residential care as a negative service: Informing a service prototype to promote elder autonomyFrontiers in Service 2018. Austin, TX. 

Ramdin, V.Kim, M., Pozzar, R., Zhang, Y., Zhou, X.Pomelle, P. (2018). Resident autonomy in assisted living facilities: A conceptual framework for transformative service research”. In Proceedings of ServDes2018: Service Design Proof of Concept. Milan, Italy.  

Ramdin, V.Kim, M., Pozzar, R., Zhang, Y., Zhou, X.Pomelle, P. (2018). Older adults perspective of autonomy in residential care guides transformative service design prototype for creating healthier community. Abstract published and poster presented at the 21st Annual Association of Black Nursing Faculty Scientific Conference, London, UK. 

Zhang, Y.Pozzar, R., Zhou, X., Kim, M.Pomelle, P.Ramdin, V. (2018). “Autonomy in residential care: Merging design, nursing, and marketing perspectives”. In Proceedings of the 9th AHFE: Interdisciplinary Practice in Industrial Design (Springer). Orlando, FL.