Miso Kim Biography

Project Description

The Institute of Aging predicts that adults aged 65 and over will comprise 20% of the United States population by 2030. Furthermore, approximately 12.7 million adults aged 65 and older live alone, including 40% who are aged 85 and older. As this population grows older, dependency on services increases as control over physical abilities decreases. As services are increasingly mediated by digital technology, technological illiteracy is becoming a social problem that is leading to health inequity and a decreased sense of health autonomy. However, little is known about this group’s needs for technology literacy, even though technology is an important factor for autonomy and social well-being. Our society lacks systems that can educate older adults, support their adoption of rapidly changing technologies, and assist them with the maintenance of digital devices.

In this pilot study, we will design a service to support older adults when learning how to use digital technology so they can have sustainable access to healthcare information and services. In doing so, we intend to improve the elderly population’s sense of health autonomy. We will adopt a human-centered design process to develop the human and technological aspects of this service system and to better understand the perspectives of older adults. The team will perform an ethnographic study of adults aged 65 and older to identify their needs in relation to technology literacy and health autonomy. Based on our research findings, we will design a service system that connects older adults, student volunteers, local libraries, and community centers with digital assets, such as online meetings and apps, as well as a participatory component, such as a workshop that uses a set of cards and games to enhance the technological literacy of older adults and improve their health autonomy.

Publications – Past Three Years

Refereed Journal Papers

Kim, M. (corresponding author), Ramdin, V., Fombelle, P. W., Pozzar, R.*, Zhou, X., Jiang, M.*, & Zhang, Y.* (2022). Healthy aging adviser: Designing a service to support the life transitions and autonomy of older adults. The Design Journal, 25(2), 143-164. https://doi.org/10.1080/14606925.2021.2021662

Kim, M. (2021). A study of dignity as a principle of service design. International Journal of Design, 15(3), 87-100.

Lee, Y., & Kim, M. (equal-contribution first author, corresponding author). (2021). The poetics of service: Making in the age of experience. Design Issues, 37(3), 44-58. https://doi.org/10.1162/desi_a_00647

Kim, M. (2020). Service is not perishable: Nurturing ongoing participation with conceptual models. Design Issues, 36(4), 56-71. https://doi.org/10.1162/desi_a_00614

Jackson, D., Kim, M. (corresponding author), & Sievert, J. (2020). The rapid embrace of legal design & the risk of enshrining systemic Bias. Design Issues, 36(3), 16-30. https://doi.org/10.1162/desi_a_00601

Kim, M. (corresponding author), Srinivasan, D.*, & Zhou, X. (2019). The morphology of dignity: service storytelling and prototypes for a service design tool. The Design Journal, 22(6), 793-812. https://doi.org/10.1080/14606925.2019.1662633

Li, M., Kim, M. (equal-contribution first author, corresponding author), Liu, H.* Designing for people you can’t meet: persuasive design process ot nurtue seniors’ paritcipation in community services during the COVID-19 pandemic. International Journal of Design. (under review).

Kim, M. Exploring autonomy as a design principle: Theoretical review of autonomy and case studies of service design for seniors. Design and Culture. (under review).

Chehade, E.C.**, Liu, H. Albert, W., & Kim, M (equal-corresponding author). An exploration on the use of metrics in the service design process. International Journal of Design. (under review).

Kim, M. (corresponding author), Zhou, X., & Thompson, T.* Future selg: Service design for the dignity and autonomy of formerly incarcerated students. Strateguc Design Research Journal. (under review).

Mages, M.A., Chehade, E.C.**, Carr, S., Kim, M., Mellow, S., Thomas, M.*, & Yang, Y.* Resurrecting carvings in stone: Deploying design research methods for public health in the age of CoVID-19. She Ji: The Journal of Design, Economics, and Innovation. (under review).

Suhaimi, N.*, Zhang, Y.*, Kim, M., Parker, A. G., & Griffn, J. Social media use and individual’s intent to get vaccinated against COVID-19: An exploratory study on the mediating role of information exposure. Interacting with Computers. (abstract accepted, under review).

Refereed Conference Papers

Kim, M. (corresponding author), Jackson, D., Sievert, J., & Wilson, M. (2022, June). Locked down with abusers: Designing for the dignity and autonomy of domestic violence survivors during the COVID-19 pandemic.  11th Design Research Society (DRS), Bilbao, Spain.

Paydarfar, R.*, & Kim, M. (corresponding author). (2022, May). Klari: A case study of design-driven social entrepreneurship: Service design startup to teach digital technology to older adults during the COVID-19 pandemic. 2nd Research and Education in Design (REDES), Lisbon, Portugal. 

Suhaimi, N.*, Zhang, Y.*, Joseph, M.*, Kim, M., Parker, A. G., & Griffn, J. (2020, April). Investigating older adults’ attitudes towards crisis informatics tools: Opportunities for enhancing community resilience during disasters. Proceedings of the 40th Association for Computing Machinery (ACM) Conference on Human Factors in Computing Systems (CHI), New Orleans, LA, United States.

Tochilnikova, E.**, Patnaik, A.*, Alsebayel, G.*, Narayan, U.*, Coeytaux, A.*, Ramdin, V., Kim, M., & Harteveld, C. (2022, April). Guilty of talking too much: How psychotherapists gamify therapy. Proceedings of the 40th Association for Computing Machinery (ACM) Conference on Human Factors in Computing Systems (CHI), New Orleans, LA, United States

Zhang, Y.*, Suhaimi, N. M., Yongsatianchot, N.*, Gaggiano, J. D.*, Sun, Y.*, Kim, M., Patel, S. A., Marsella, S.,Griffn, J., & Parker, A. G. (2022, April). Shifting trust: Examining how trust and distrust emerge, transform, and collapse in COVID-19 information seeking. Proceedings of the 40th Association for Computing Machinery (AMC) Conference on Human Factors in Computing Systems (CHI), New Orleans, LA, United States.

Liu, H*, Kim, M. (corresponding author). (2021, December). Technology, autonomy, and participation: Designing community games and services to enhance older adult’s technology literacy. Proceedings of the 9th International Association of Societies of Design Research (IASDR), Hong Kong, China.

Liu, H*, Ray, L. C., Cormio, C., Yu, M., & Kim, M (corresponding author). (2021, December). Designing for distance nursing: Reconnecting nursing students with senior home residents during COVID-19. Proceedings of the 9th International Association of Societies of Design Research (IASDR), Hong Kong, China.

Kim, M. (2021, June). Exploring Asian philosophy and service culture: WIth a focus on dignity as a design principle. Proceedings of the 3rd Cumulus, Rome, Italy.

Liu, H.*, Kim, M. (corresponding author), He, C., & Thompson, T.* (2021, June). Autonomy as a design principle: Service design for the technology literacy of older adults. Proceedings of the 3rd Cumulus, Rome, Italy.

Zhang, H., Kim, M. (corresponding author), Yi, C.*, & Costa, S.* (2021, February). Service design for mediating technology and experience in augmented reality: A case study of a holistic augmented reality travel service. Proceedings of the 7th Service Design and Innovation Conference (ServDes), Melbourne, Australia.

Suhaimi, N.*, Yongsatianchot, N.*, Zhang, Y.*, Amiji, A.*, Patel, S. A.*, Marsella, S., Kim, M., Griffn, J., & Parker, A. G. (2020, October). Examining older adults’ information exposure, wellbeing, and adherence to protective measures during the COVID-19 Pandemic. Workshop paper at the Workgroup on Interactive Systems in Health (WISH), Virtual Symposium.

Zhang, Y.*, Azghandi, R.*, Suhaimi, N.*, Joseph, M. A.*, Kim, M., Griffn, J., &Parker, A. G. (2020, April). Understanding the use of crisis informatics technology among older adults. Proceedings of the 39th Association for computing Machinery (ACM) Conference on Human Factors in Computing Systems (CHI), Honolulu, HI, United States.

Kim, M. (corresponding author), Lee, Y. (2019, July). The poetics of service: Exploring a participatory framework of service storytelling. Proceedings of the 8th International Association of Societies of Design Research (IASDR), Manchester, UK.

Refereed Abstracts

Kim, M., Mages, M., Maffei, S., Ciuccarelli, P., Villari, B., Bianchini, M., & Chehade, E. C.**. (2022). Empowering patientship: Exploring the dimensions and conceptions of Patient-centeredness. [Abstract]. Include 2022: Unheard voices, The Helen Hamlyn Center for Design at the Royal college of Art. (under review).

Yoo-Jeong, M., Yom, T., Kim, M., Meija, D. C.*, Lacroix-Williamson, L.*, & Lincoln, A. (2022). Gender differences in social connectedness in older people with HIV: Qualitative findings. American Public Health Association’s 150th Anniversary expo (APHA). (under-review).

Yoo-Jeong, M., Yom, T., Kim, M., Meija, D. C.*, & Lincoln, A. (2022). Social connection and well-being in older people with HIV during the COIVD-19 pandemic. 2022 United States conference on HIV/AIDS (USCHA). (under review).

Kim, M. (2021). Dignity as a principle of service design: A study of four perspectives on dignity and their applications to pedagogy. Proceedings of the 7th Service Design and Innovation Conference (ServDes).

Book

Kim, M., Jackson, D., & Sievert, J. (Eds.). Legal Design: Dignifying People in Legal Systems. Cambridge University Press. (contract signed, chapters submission due August 2022, expected publication in 2023).

Book Chapters

Kim, M. Patient autonomy in Human-centered design for healthcare services. In M. A. Pfannstiel, A. Dautovic, & C. Rasche (Eds.), Human Centered Service Design for Healthcare Transformation. Springer. (Abstract accepted by review, chapter submission due August 2022, expected publication in 2023).

Kim, M., Mages, M., & Anastassakis, Z. The Web of Structures and meanings Shaping Services. In D. Sangiorgi, L. Penin, & Prendiville, A. (Eds.), Handbook of Service Design: Plural Perspectives and A Critical Contemporary Agenda. Bloomsbury. (Abstract accepted, chapter submission due August 2022, expected publication in 2023).

*Student, **Postdoc